Terms of sale

These terms are issued by Buzztron — Nathalie Staelens, sole trader, SIRET 904 321 932 00025, 41 rue Roger Salengro, 62000 Arras, France. Contact: contact@alfiesuite.com — +33 7 45 26 30 64.

They apply to Alfie Suite subscriptions, credit packs, services and options ordered online or accepted by quote. The Terms of Use, Privacy Policy and any special terms form part of the agreement.

Alfie Suite is a digital marketing production and orchestration service. Active features, limits, prices, billing frequency and usage allowances are shown before payment.

A future, experimental or unavailable feature, including video until officially activated, is not part of the purchased service.

The customer selects an offer, reviews the price, accepts the contractual documents and confirms payment. The order becomes binding after Stripe validates payment and confirms the purchase.

The applicable price is the one shown at checkout or in the accepted quote. Taxes and currency treatment appear in the payment flow and invoice. Payments are processed by Stripe.

Unless stated otherwise, subscriptions renew at each monthly or annual term. Cancellation applies at the end of the paid period, subject to mandatory law or a more favourable commercial commitment.

Payment is due at order and renewal. Failed payments may be retried and access may be limited or suspended after notice.

A consumer generally has fourteen days from conclusion of a distance contract to withdraw. This statutory right does not apply in the same way to customers purchasing exclusively for business purposes.

Where no substantive use occurred, Buzztron refunds the relevant amount in full. Merely viewing the account, without launching a Mission, generating content, consuming Woofs, exporting or downloading a deliverable, is not substantive use.

Where the consumer expressly requested immediate performance and used the service, a proportionate amount for the service actually supplied may remain due. Digital content supplied immediately may lead to loss of withdrawal rights for that content where the statutory consent and acknowledgement requirements are met.

Checkout records the customer’s separate request for performance before expiry of the withdrawal period, the legal version and the acknowledgement of the stated consequences.

Full refunds due after withdrawal are made within the statutory period using the original payment method unless another fee-free method is agreed. No punitive withdrawal fee is charged.

Consumed credits and executed generations correspond to services already supplied. Unused units remain subject to statutory consumer rights where applicable.

Consumers benefit from mandatory legal conformity warranties for digital content and services, including appropriate remedies where the service is defective.

Buzztron does not guarantee audience, conversion, revenue, SEO ranking or virality. Mandatory consumer rights are never excluded.

Complaints should first be sent to contact@alfiesuite.com.

The consumer mediator must be configured before B2C sales open: Médiateur à désigner avant l’ouverture des ventes aux consommateurs — Coordonnées à compléter.

French law applies, without removing mandatory protections available to consumers in their country of residence.